Wacky Tabacky Inc ("we" and "us") is the operator of (https://wackytabacky.ca)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
Subject to stock availability. We try to maintain accurate bongs and accessories stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Wacky Tabacky Inc will happily accept returns due to change of mind as long as a
request to return is received by us within 14 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
(Wacky Tabacky Inc) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
3.2 Warranty Returns
Wacky Tabacky Inc will happily honor any valid warranty claims, provided a claim
is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Wacky Tabacky
Inc to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 International Shipping
Due to the legal aspect of our products, we are sorry to say we don't ship outside Canada.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Wacky Tabacky Inc will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Error of shipping address
We will process a refund minus return shipping cost or charge new shipping cost if an error or address is at fault by buyer. For example if your shipping address is missing a unit/apt or house number and parcel get returned to us, we will charge you return shipping and charge a new shipping rate if it get reshipped. If you request a refund due to your error, then we will process the refund with minus the returned shipping cost that was incurred due to your error.
11. Customer service
For all customer service enquiries, please submit an enquiry at
Free Shipping Policy
Orders generally process in 1-3 business days. Most orders ship the next day. Please note that orders placed after 12 pm EST will only be processed the following business day. Shipping time will be an additional 1-7 days business days depending on your location in Canada. In some rare cases if we do not have the item(s) in stock but the item(s) has been ordered by our stores, we might wait a few days for the item to arrive, then we will ship out the order.
*Free Canada Wide Shipping Policy: Free Shipping applies to orders OVER $100 CAD before taxes in Canada ONLY or $14.99 CAD flat shipping if under $100 CAD.
Back Orders: We do not back order any products and we may not contact you about this. Your packing list will indicate any items that have not been shipped with your order. You will NOT be charged for these items and will need to reorder them if and when they become available again.
We reserve the rights to change the shipping rate without any notice at any time if we deem so.
For more questions and answers feel free to contact us.