Customer Care


Email Us

Our customer service team is available Monday to Friday 11:30am to 8pm and Saturday's 11:30am to 6pm. 
Please allow up to 48 hours for a response. Thank you.

Privacy Notice

We only accept VISA, MasterCard, and PayPal. Please keep in mind we do not accept money orders, personal checks, cashier's checks, company checks, and/or pre-paid VISA cards.
Please provide correct billing and shipping information for your payment method. Incorrect information will cause delay in processing your order.

Return Policy

Please note, all glass water pipes, pipes, acrylic water pipes, bowls, downstems, ash catchers are all final sale due to hygienic purposes. ALL SALES ARE FINAL.


Wacky Tabacky does not cover warranty for any devices. You must contact the company directly in order to receive your warranty coverage within the warranty period.


Please allow 1-3 business days for an order to be processed. Orders are packed and shipped Monday to Friday only. Orders placed on weekends and holidays will be processed the next business day.

Please check your email for a confirmation email providing your tracking number. 

Shipping Rates & Delivery will be calculated in your check out.

**No overnight shipping currently available** 

**We currently only ship within Canada**